Complaints Policy and Procedure

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Complaints Policy and ProcedureRoyale Mobility2023-07-14T15:50:10+00:00

Complaints Policy and Procedure

In the unlikely event that you are not completely satisfied with your newly acquired product, please contact us as soon as possible so that we can rectify any problems without delay.

Either call us on 0800 0286619 or alternatively you can contact us by e-mail: royalemobility@live.co.uk

Should you prefer, you can write to us at Royale Mobility, 1, Rufford Avenue, New Ollerton, Newark, Nottinghamshire NG22 9PN or you are always welcome to visit our showroom and speak to us directly.

We will aim to respond to your complaint within 7 working days of receiving it and wherever possible we will provide you with a date to remedy any issue that is raised and / or resolve any problem that you may have.

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Royale Mobility is a company dedicated to making lives better because we care. As we keep our focus on offering quality equipment along with quality service, we remain fully committed to ensuring the needs of those with mobility problems are well catered for.

Adam Humphries

21:07 28 Nov 24

All their staff are very friendly, very knowledgeable and efficient. They really do care about their customers and it shows in their service.

ruth wright

14:09 20 Sep 24

My husband now owns a superb rise and recline chair. Measured to perfection. Excellent choice of style and fabrics. Lovely people to deal with, they are very understanding of ones needs. Absolutely no pressure to buy. Chair delivered by Dave and another young man who made sure everything was perfect.

Mandy Brazier

20:44 09 Jun 23

Very friendly owners and staff. Nothing is too much trouble. Whatever my needs.

Malcolm Attenborough

23:02 22 Mar 23

Friendly,knowledgeable staff, highly recommended

Valerie Bullin

14:26 25 Feb 22

Most helpful and professional, have been really supportive, thank you Val, Dave and Tom

Paul Austin

09:10 04 Apr 20

Dave and Tom arrived on time, easy to talk to, explained how they were going to install the stair lift and the time period it would take, answering questions as we progressed through the conversation . Dave and team very professional very polite at all times. Royale are a firm I would trust and recommend. After installation (completed before time stated) the stair lift and area were cleaned . Stair lift has made a big difference to me and my wife lives.

Mfjb

14:41 15 Jul 19

Really helpful staff, don't try and sell you things that you don't need. Would recommend.

Alison Wright

22:28 04 May 19

Amazing guys came and fitted a stair lift for us that we bought second hand. Really professional quick and friendly. Wouldn't hesitate to recommend them . Thanks guys you saved us alot of heartache

Complaints Policy and Procedure

Complaints Policy and Procedure

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